The IT Support Analyst will provide front-line primary technical support to end users on various technical
issues and problems relating to hardware, software and peripherals. They will also be responsible for
responding to, documenting and resolving service tickets in a timely manner according to SLA. The IT
Support Analyst have excellent problem solving skills in order to diagnose, evaluate and resolve complex
problem situations, or when appropriate, escalate or route them to appropriate IT staff members.
The Support Analyst will also perform root cause analysis, develop checklists for typical problems and
recommend procedures and controls for problem prevention. This position will support multiple
platforms including desktops, laptops, mobile devices and videoconferencing equipment. This position
may require independent work, sharing information and assisting others with work orders.
- Email management problems
- Virus attacks
- Network performance
- Poor machine performance
- Hardware failure
- Hardware management & preventative maintenance
- Data backup & remote services
- Operating System updates
- Office software updates
- Security patch installation
All of these issues are regularly smoothly dealt with under our system, giving business owners peace of mind that that their systems are performing to the optimum that the hardware and software will allow.